Ordering Information
To order any DVDs,
EMAIL:sales@thumbsupvideo.com You can copy the following into your email program: PAYPAL: Sign onto Paypal and send you payment to sales@thumbsupvideo.com. http://www.paypal.com (use the Paypal buttons above to take you directly to Paypal as well)
PHONE: (714) 998-4004, We have a secure phone answering machine so you can call
in and place your order with confidence that no one will hear your credit card
number except us. Please speak clearly, include your name and phone number
and slowly speak your address and credit card #. Please spell any uncommon names.
FAX or MAIL:Go Here
to PRINT an order form and send or fax it to us. Domestic Shipping: Add $5 for shipping. Order more than one competition set and receive free shipping!!
We ship DVDs usually by regular mail.
Prices include salestax. VISA, MC, Am
Express and Discover accepted. All
DVDs are usually shipped within 2 business days when in stock. o:p> International Shipping: Canada is usually the same at $5 per order. Overseas shipping usually has
two different postal rates, one for 5-7 days (Airmail Letter Post) and one for 4-6
weeks (Economy Letter Post). Please add $7 additional for a total of $12 for all International orders. Or, you can
got to http://ircalc.usps.gov/ and find out exactly how much postage to add
and we will honor that price. Our US Zipcode is 92861 Most DVD sets are 1 pound. Defective DVDs: We use the DVD-Rs or recordable DVDs. 95% of the
newer DVD players on the market will play the recordable DVDs If your player is
an older one there is a 50-50 chance it will not play the newer 'recordable'
DVDs. We have also found limited success (60%) on playing in DVD players in
computers or playstations. Remember, all
competition event set prices are for THAT YEAR's DVD set only. We take pride in
the quality of our work and a quick turnaround of all the events we videotape.
If you have a competition event that would like to be videotaped, please do not
hesitate to contact us! In business since 1980 in Orange County. Office
hours 10am – 7pm PST time. You can also
leave a message 24 hours a day on the 998-4004 number. Feel free to leave your credit card information on our answering
machine as it is a small office and no one else will get your messages. For urgent messages call Bruce's cell 714-394-6153. Please do not call
my cell before 10am PST - thanks
PHONE, EMAIL, FAX, MAIL, or use PAYPAL
Name Address
City, State, Zip
Phone Email
Item to purchase
Price Shipping (usually $5 unless otherwise noted)
Total price
Credit Card# and Exp. date
If you are concerned
about emailing your card#, you may send it in two separate emails with 8 digits each. Or you may 'spell out' your card #. ie; ten one eight four, etc....
Your email is
Our fax is (714)998-4285
Our address is 9782 Santiago Blvd. Villa Park, CA 92861
Return Policy
If you would like to return your non-defective DVD(s) to us, there will be a $10 re-stocking fee after 60 days of purchase.
If you have scratched your DVD, or your DVD does not play after 60 days, we can replace it for a $10 fee per DVD. If DVDs are left in sunlight they will deteriorate much quicker and will not play even though they are not scrathed or appear to be damaged. Please do not leave your DVD's in direct sunlight.
If you do not received your DVDs within 4 weeks, we will be happy to send you another set, but
we must ask you to pay for shipping for the additional set. We have had instances of over 7 weeks to deliver to some countries.
For International DVDs:
Our DVDs are not region-encoded and should play on
most computers with DVD players or on home DVD players that play PAL/NTSC.
You might need a NTSC TV to see the DVDs.
The problem is not
in the DVDs, but in the DVD players. Some manufactures do not
include the software in their players to play the DVD-R disks. There is nothing
anyone can do since there are no adjustments of any kind on the DVD players nor
on the recorder we use.
So if you have a
problem with the DVDs, you can inexpensively upgrade your
system to a new DVD player. (they are down to $40 now) If you do this make sure and bring our DVD
into the store to test the DVD player you will buy.